How can I contact the customer support and get help ?

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Introduction

In this article, you'll find out about the different ways you can get help if you need it.

Summary

Support team / technical support

1. Before contacting support...
2. Reach out via the platform
3. Reach out via Help Center
4. Reach out via email

All other questions

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Support team / technical support

Before contacting support...

If the tool freezes, always remember to do the following before contacting support:

Step 1:
Log out of the platform using the corresponding option in the User menu.

Step 2:
Empty the caches of the browser you are using. Here's how to do it.

Step 3:
Close all the browser windows and reopen it again.

Step 4:
Then access the PriceHubble platform again.

If these actions have not solved the problem, please contact support:

Reach out via the platform

• Go to the PriceHubble platform, click on from any page
• Fill in the form Submit a request with as many details as possible.

Reach out via the Help Center

• Go to support.pricehubble.com/hc/en-gb 
• If not yet correct, select your preferred language on the bottom right
• Click on the blue "Support" bottom on bottom right and type in any question
• Choose "Contact us" and you will be redirected to a form to submit your request

Reach out via email

• The address support.uk@pricehubble.com is currently not yet live. If you have questions, please send them to support.fr@pricehubble.com or support.whenfresh@pricehubble.com
• Attach as many details as possible, such as screenshots and a shared folder if necessary, so that the support team can help you as quickly as possible. 

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All other questions

Currently, if you have any question regarding your invoices or your licence, please reach out to your PriceHubble contact or to the PriceHubble support as described above.