Why can't I upload pictures to my dossier ?

Time to read:  1 min

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Introduction

In this article, we'll look at the main reasons why you might have difficulty attaching photos to a dossier.

Table of content

1. Number of photos
2. Photo size
3. Photo format

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1. Number of photos

Up to 20 photos can be uploaded to the dossier. If you attempt to upload more photos than this, only the first 20 will be added.

⚠️ Note: In most PDF reports, a maximum of 8 photos can be displayed. The first 8 photos from the dossier are automatically selected.

To add more photos, use the Attachments section (further down the page), where you can add various documents, including photos.

2. Photo size

The maximum size of a photo is 20 MB. If the size of the photo exceeds 20 MB, it cannot be downloaded.

Use the following site to reduce the size of the photo: https://www.img2go.com/compress-image 

3. Photo format

Accepted formats are : JPG, JPEG, PNG, TIFF, HEIC, HEIF. If the photos are not in one of these formats, they cannot be uploaded.

Use the following site to change the photo format: https://www.img2go.com/convert-to-image